Clinic Policy & Safety Guidelines

“For the safety and protection of our community, the City of Calgary requires the wearing of face coverings or masks in indoor public areas and public vehicles. The Face Coverings Bylaw became active Aug 1, 2020.” For more information on COVID-19 and the safety guidelines set by the City of Calgary, visit https://www.calgary.ca/csps/cema/covid19/safety/covid-19-city-of-calgary-mask-bylaw.html

Due to the COVID-19 pandemic, we have updated our clinic policy for the safety of our clients and staff.

We are now taking appointment-based clients only, and NOT accepting walk-in. Due to limited staffing at our clinic, we no longer offer same-day services or accept walk-ins.

Please call us at 587-889-0253 or email us at info@horizonh.ca to make an appointment.

Our doors will be locked during our business hours to control the foot traffic.

Please arrive alone for your appointment, as we are limiting the number of people physically entering the clinic. We will be limiting 2 person per household at a time within the clinic.

Payment that is currently accepted is debit, credit, or e-transfer.

For returning insurance clients, please take a clear photo of your prescription and email it to info@horizonh.ca prior to your appointment. We will then have your paperwork, and products, ready for you at your appointment time. Please let us know if there are any changes to your address, employer, and insurance from your last claim with us. Insurance coverage and policies are subject to change without notice, so it’s best to confirm with your insurance company before claiming if you are unsure. Insurance clients are responsible for inquiring their insurance coverage and policy plan with their insurance. Insurance coverage and policy are subject to change without notice.

For new insurance clients, please call us at 587-889-0253 or email us at info@horizonh.ca to make an appointment, and we will assist you for the initial in-person assessment(s) following the safety guidelines. Please confirm with your insurance company before claiming if you are unsure of your coverage. Insurance coverage and policies are subject to change without notice, so it’s best to confirm with your insurance company before claiming if you are unsure. Insurance clients are responsible for inquiring their insurance coverage and policy plan with their insurance. Insurance coverage and policy are subject to change without notice.

If you are a senior client, new or returning, we ask you to call us at 587-889-0253 or email us at info@horizonh.ca to make an appointment.

To protect yourself and our staff, we require all clients and staff to wear a face mask during your appointment. We ask you to practice physical distancing during your appointment; keep your distance to at least 2 metres (6 feet), wash or sanitize your hands after touching communal surfaces, avoid touching your face with unwashed hands.

If you are feeling unwell, and/or showing systems of COVID-19, we will ask you to reschedule.

As of March 25, 2020, Albertans are legally required under public health order to isolate for:

14 days if they returned from international travel or are a close contact of someone with COVID-19
10 days if they have any symptoms that are not related to a pre-existing illness or health condition: cough, fever, shortness of breath, runny nose or sore throat

For more information on COVID-19 and the safety guidelines set by the Alberta government, visit www.alberta.ca

COVID-19 information posters and fact sheets, in different languages, visit https://www.alberta.ca/covid-19-information-posters.aspx

We have the right to refuse our services if you do not follow our clinic policy and safety guidelines.

Our policy is subject to change without notice.

Please contact us at 587-889-0253 or info@horizonh.ca for more information.